True Story

My cousin is trying to explain to my great uncle about the difference between hardware and software, because he keeps calling the wrong place when he has a problem (calling the computer people when the problem is a program).
So my cousin says:

It's like cars. Say you buy a new car. That's the hardware.
Then you add a sound system. That's software. So if you've got a
problem with the new sound system, you don't call the car dealer, you talk to
the people you got the sound system from.

My uncle:

Is the car standard or automatic?